Returns & Exchanges

Due to the nature of alcohol sales and shipping regulations, all sales of Cazcanes Tequila are final; however, we are committed to ensuring your order arrives in perfect condition. If your shipment is damaged or incorrect upon arrival, please follow our claim process within 7 days of delivery.

Return Process

• 1.
  Document Damage

  Take clear photos of the damaged bottle, the shipping box, and the shipping label to provide as evidence for our insurance claim.

• 2.
  Contact Support

  Email our customer service team at [email protected] with your order number and the attached photographs of the damaged items.

• 3.
  Review Process

  Our team will review your claim and coordinate with the carrier to verify the damage, typically providing a resolution within 3-5 business days.

• 4.
  Replacement or Refund

  Once approved, we will ship a replacement bottle at no additional cost to you or issue a refund to your original payment method if the item is out of stock.